Different things we sell work differently. This page covers all of them. It forms part of our Terms of Service.
Coaches hold that time exclusively for your athlete and turn away other work to do it. Twenty-four hours is enough notice to fill the slot; two hours is not.
Full refund, or reschedule at no cost, your choice, whatever the notice period.
Full refund. Tell us and we will process it without asking you to negotiate with the coach.
Contact us within 7 days. We will look at it, talk to both sides, and refund where the complaint is fair. We would rather refund an honest complaint than keep money we did not earn.
The 24-hour rule is waived. Tell us what happened. We are not going to charge a family a cancellation fee because a child got hurt or sick.
Unused sessions in a multi-session package are refundable pro rata at the single-session rate, less any discount already applied to sessions used. Packages expire twelve months from purchase.
Coach plans are billed monthly and cancellable at any time, effective at the end of the current billing period. We do not pro-rate a partial month. You keep access until the period ends.
If you were charged after cancelling, that is our error, tell us and we will refund it in full.
Founding Trainer accounts are free for life and there is nothing to refund.
Apparel and gear purchased directly from us:
Email us before returning anything so we can give you a return address and track it.
Training programs, guides, and downloadable material are non-refundable once downloaded, because we cannot take them back. If a file is corrupt, will not open, or is not what the listing described, tell us within 14 days and we will fix it or refund it.
Email info@thebetterathlete.io with the order or session, the date, and what went wrong. We aim to respond within 2 business days. Approved refunds go back to the original payment method and typically take 5–10 business days to appear, depending on your bank.
If something has gone wrong, please email us first. We will almost always sort it out faster than your bank will, and a conversation costs neither of us a fee.